SHIPPING AND RETURNS
Please allow 2–3 business days for your order to be processed. Order and shipping confirmations will be sent via email.
RETURNS & REFUND POLICY
Returns
Products are eligible for return within 14 days of delivery. If 14 days have passed since delivery, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. A receipt or proof of purchase is required to complete your return.
Refunds
To return your unused product, please email kotiamcollection@gmail.com to receive a free return label.
Once your return is received and inspected, we will notify you via email regarding the approval of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email kotiamcollection@gmail.com.
Sale Items
All sale items are final sale and are not eligible for refunds.